Support

Contact Us

Email support@cardching.com. Tell us what you were doing, what you expected and what happened, and include your iPhone model and iOS version. Please don't send card numbers, passwords or full receipts by email.

In the app, open Settings and use Help Center for answers to common questions or Feedback to send us a message.

Delete Your Account and Data

You can delete your account from inside the CardChing app:

1. Open CardChing and sign in.
2. On the Home tab, tap your profile picture in the top-right corner to open Settings.
3. Tap your name and email at the top of Settings to open Profile.
4. Under Danger Zone, tap Delete next to Delete Account.
5. Type the email address shown in the prompt, then tap Delete My Account.

This requests removal of your sign-in account and signs you out. Your app data is marked for scheduled cleanup after more than 30 days. This is not a guaranteed completion deadline or a recovery window. Some records and copies may remain; see the retention and deletion details.

If you signed in with Apple, CardChing stays connected to your Apple Account until you remove it: open the Settings app on your iPhone, tap your name, tap Sign in with Apple, choose CardChing, then tap Delete.

If you can no longer sign in, email support@cardching.com from the address on your account and ask us to delete it.

Subscriptions

CardChing subscriptions are billed by Apple. Deleting your account does not cancel your subscription. To cancel or change it, open the Settings app on your iPhone, tap your name, tap Subscriptions, then choose CardChing.

If you reinstall the app or change devices, sign in with the same account and restore your purchase from the upgrade screen in CardChing Settings. Apple handles refunds at reportaproblem.apple.com.

Privacy and Terms

Read our Privacy Policy, Terms & Conditions and security details.